Important Information for All Patients

WSPOIC has a highly developed safety and emergency procedure in which each staff member has a key role. In the unlikely event of an emergency, remain by your treatment area until a staff member arrives to assist you. We have an Early Warning System in place to flag changes in your condition. If you or your visitors are concerned about your condition or response to treatment, we ask that you inform your nurse immediately. He/she will assess you and inform the senior nurse or medical officer of your condition as necessary.

As a patient you will notice that the staff will include you and your family / carers in your treatment by seeking information from you and giving information to you to ensure that we are providing the right treatment to the right patient and regularly monitoring your care.

Patient Centred Care (PCC) is an important part of your care. It is a broad term used to describe healthcare that is respectful of and responsive to the preferences, needs and values of you, as patients and consumers.

PCC is an important measure of healthcare safety and quality.

PCC is more than customer service, in that it involves actively consulting, collaborating and partnering with patients, carers and families to not only improve your perceptions and experience of healthcare, but to also support your healthcare rights and responsibilities, improve your health literacy and the quality and safety of the wider system of healthcare.

We may at times seek input from patients regarding patient information publications, new processes or equipment to ensure that they are either easy to understand and informative, or what patients are needing in hospital.

Strategies and education are in place to dramatically reduce your risk of acquiring an infection from your centre admission. The nursing staff will provide education to you regarding your role in participating in our infection control program. Please ask should you have any questions.

Hand hygiene is the single most important factor in reducing hospital acquired infections. Everyone plays an important role in stopping the spread of infection by ensuring they regularly sanitise their hands. Please ask your visitors to sanitise their hands on entering and exiting the centre. All staff should also always perform hand hygiene in front of you. Please feel free to remind staff if you are concerned this has not been done. Alcohol hand rub is available in every room and throughout the hospital.

In accordance with the Department of Health Policy, smoking is not permitted at WSPOIC. It is recommended that you do not smoke before and after your procedure.